You’ll need to use the Spam Info Bot inside the Telegram app to explain the situation and request that your account be reopened. This bot is available only within Telegram, and the freeze is usually triggered by violations of Telegram’s Spam Policy or Terms of Service.
You may also see a “Deleted Account” label on your profile with a snowflake icon (❄️).
After you message the bot, answer the questions it asks carefully and accurately.
🔹 Common reasons a Telegram account becomes “Frozen”
1. Suspicious activity — such as abnormal or incorrect logins, joining an unusually large number of channels or groups in a short time, etc.
2. Spam- or bot-like behavior — sending lots of messages to people you don’t know, receiving many reports, and similar activity.
3. Using unauthorised third-party apps — using Telegram clients, bots, or apps outside the official app stores or not approved by Telegram.
4. Hacking or security concerns — if Telegram detects signs of a compromised account, it may freeze the account.
🔹 How to submit an appeal for an account freeze
1. Start with the Spam Info Bot
Open Telegram, find the Spam Info Bot, and send the /start command.
2. Answer precisely and honestly
Reply to the bot’s questions with accurate, specific information.
3. Provide supporting details
Include your phone number (with country code) and any error messages or screenshots if available.
4. Submit the request
Follow the bot’s instructions to complete and send the appeal.
🔹 After you submit an appeal
Wait for Telegram’s response.
Do not create a new account with the same number.
Be patient — Telegram’s review may take some time.
🔹 How to reduce the risk of future freezes
1. Enable Two-Factor Authentication (2FA) to secure your account.
2. Keep the official Telegram app updated.
3. Avoid using suspicious apps/bots — use only official or trusted Telegram clients.
4. Review Active Sessions regularly — remove any unknown devices or logins.
Good luck — hope this helps!